Supplier helpHelp for companies responding to a compliance request sent through Certivo.
You are here because one of your customers uses Certivo to collect product compliance information from their suppliers. These pages explain what the request is, how to respond, and what happens afterwards.
You do not need to sign in to read anything in this section.
What the email is, how to tell it is genuine, and what to do next.
Sign in to the portal, find your requests, and answer them by uploading a document or filling in a questionnaire.
How your documents are reviewed, how to follow their progress, and what to do if one is rejected.
What each type of compliance evidence is, what makes it acceptable, and which file formats you can upload.
Which email address works, what to do when a link is not active, and how to let a colleague respond.
Quick answers when something is not working or not clear.
Who can see what you upload, what Certivo does with it, and where to find Certivo's policies.
Who to ask, and what to include so your question is answered the first time.