Two different teams can help, depending on the question.
Ask your customer
Your customer decides what is requested and reviews what you send. Contact the person you normally deal with there when:
- You do not recognize the request, or are not sure it is meant for your company
- A request does not apply to you, or lists a part you do not supply
- You need to know when a response is due
- A document was rejected and the comments are not clear
- Your access has stopped working and the link says it is no longer active
- You want reminders to stop, or a document removed
Ask Certivo
Email support@certivo.com when the portal itself is not working, for example:
- The sign-in code does not arrive
- A file in an accepted format will not upload
- A page does not load or shows an error
What to include
- The name of the customer who sent the request
- Your company name
- The email address you sign in with
- The part number or task the question is about
- What you did and what happened, with a screenshot if you can